Help when charting needs backup.

Before recording a visit

• Confirm patient consent before recording or transcribing a clinical visit.
• Make sure your device has microphone permission enabled for Chartr.
• Sign in before starting a recording so the transcript and note can be attached to your workspace.
• Use a stable Wi-Fi or cellular connection when uploading audio for transcription.

If transcription fails

• Check your internet connection and try again.
• Keep the app open while upload/transcription finishes.
• If the app saved an offline recording, retry from the recording or processing screen.
• If the issue continues, email support with the time of the issue and your device model.

Review AI notes carefully

Chartr drafts clinical notes from recordings and transcripts, but the clinician must review and approve all generated content. Do not rely on unsupported details, inferred findings, or incomplete sections without verifying them.

Account deletion and privacy requests

You can request account deletion from the app settings or by emailing admin@chartr.ca. Include the email address used for your Chartr account.

Reviewer demo account

For app review, use the demo clinician account provided in App Store Connect review notes. The seeded account includes sample patients, cases, notes, assessments, outcomes, and follow-ups.